I read one of my friend’s blog yesterday. After enjoying those funny instances people faced dealing with BSNL officers, I am willing to share one more story.
We recently moved to new home which is just attached to Nagpur. It’s just geometrical boundary but we still feel living in Nagpur. Anyway, so there has to be an application for transferring our telephone and Internet line. I think my father logged an application on 22th Jan 2010. When my father logged the application, they assured phone will be transferred within 3-4 days knowing what area we were transferring to. After a week my father visited Nagpur BSNL office, there was no one in the office during office hours. Staff might have gone for tea party together: D After searching whole BSNL office, my father found one officer, and his response was, wait.. “chaparasi” (office boy) should come in sometime, he can guide you to whom to contact. : D Wasn’t that funny! My father waited and returned to home wasting his time there. Then again on next week, my father visited BSNL office and a lady told that your application had been entered in computer so other department would process it soon. But when nothing happened after another week, my father called to BSNL office, and that lady said, you contact Bootibori department, you will get your work done there. My father asked her Bootibori’s phone no, she said we don’t have, you will have to go there. One BSNL office does not have other BSNL office nos.. what a lie! These are government employer who meant to be there for public help but they just give unnecessary headaches. My father visited Bootibori office, and office man asked my father to inquire in the same Nagpur BSNL office from where my father got Bootibori’s reference. My father told them, you people are just diverting me from here and there. They asked to inquire here and you are asking to inquire there. After few more days, when my father visited BSNL department and talked to the same lady and told her that she should call Bootibori office and order them that why my telephone line was not transferred yet, those people does not listen.. they should listen to you. And off course a lady was glad to call them and ask them in bossy tone. You know, government employees never miss chance to show bossy nature on others :p So guys, this is also one more trick to handle them, put them on cloud no nine and ask them to do what you want to do . After hearing many excuses like "Cable cant reach till your home”, “Phone repairing man is not available now, call later" "I am on scooter now, call me later" from Bootibori BSNL office, in one of the visit to their office, Bootibori BSNL man told my father that they cannot transfer the line because new area comes under Gramin (village) area. Isn’t it clear that government employees are working to keep us busy… It took more than a month to get true response which they should give while applying for transfer itself. They should know to which areas they can transfer phone lines. And during this month when there was no service, they promptly sent phone and internet bill which is 1254.00. Finally we submitted the phone and canceled the line.
When I think of these government offices, I really wonder..Why people in government office take their job responsibilities for granted? Why don’t they bother to make the process smooth and efficient? Aren’t managers aware of corporate trainings? Why can’t they empathize others problem? Why can’t they think how much trouble they give before responding a lame response to public? I wish someone from government office visit this blog and answers me these questions.
We recently moved to new home which is just attached to Nagpur. It’s just geometrical boundary but we still feel living in Nagpur. Anyway, so there has to be an application for transferring our telephone and Internet line. I think my father logged an application on 22th Jan 2010. When my father logged the application, they assured phone will be transferred within 3-4 days knowing what area we were transferring to. After a week my father visited Nagpur BSNL office, there was no one in the office during office hours. Staff might have gone for tea party together: D After searching whole BSNL office, my father found one officer, and his response was, wait.. “chaparasi” (office boy) should come in sometime, he can guide you to whom to contact. : D Wasn’t that funny! My father waited and returned to home wasting his time there. Then again on next week, my father visited BSNL office and a lady told that your application had been entered in computer so other department would process it soon. But when nothing happened after another week, my father called to BSNL office, and that lady said, you contact Bootibori department, you will get your work done there. My father asked her Bootibori’s phone no, she said we don’t have, you will have to go there. One BSNL office does not have other BSNL office nos.. what a lie! These are government employer who meant to be there for public help but they just give unnecessary headaches. My father visited Bootibori office, and office man asked my father to inquire in the same Nagpur BSNL office from where my father got Bootibori’s reference. My father told them, you people are just diverting me from here and there. They asked to inquire here and you are asking to inquire there. After few more days, when my father visited BSNL department and talked to the same lady and told her that she should call Bootibori office and order them that why my telephone line was not transferred yet, those people does not listen.. they should listen to you. And off course a lady was glad to call them and ask them in bossy tone. You know, government employees never miss chance to show bossy nature on others :p So guys, this is also one more trick to handle them, put them on cloud no nine and ask them to do what you want to do . After hearing many excuses like "Cable cant reach till your home”, “Phone repairing man is not available now, call later" "I am on scooter now, call me later" from Bootibori BSNL office, in one of the visit to their office, Bootibori BSNL man told my father that they cannot transfer the line because new area comes under Gramin (village) area. Isn’t it clear that government employees are working to keep us busy… It took more than a month to get true response which they should give while applying for transfer itself. They should know to which areas they can transfer phone lines. And during this month when there was no service, they promptly sent phone and internet bill which is 1254.00. Finally we submitted the phone and canceled the line.
When I think of these government offices, I really wonder..Why people in government office take their job responsibilities for granted? Why don’t they bother to make the process smooth and efficient? Aren’t managers aware of corporate trainings? Why can’t they empathize others problem? Why can’t they think how much trouble they give before responding a lame response to public? I wish someone from government office visit this blog and answers me these questions.
Comments
Anyways, the experience you shared was amusing, but for reading purposes only! I can guess how frustrating it must have been for your father.
Yes, It was very frustrating. My father was telling me over phone and I was getting agitated so much just by listening the matter.. don't know how my father managed it.